The following House of Quality (QFD) tutorial is intended to give an overview of the Quality Function Deployment decision-making process. The tutorial details the basic construction of the House of Quality matrix, and provides simple examples on the intended use of the matrix.
The tutorial is an interactive Flash presentation, and thus requires the Flash plug-in in order to be displayed in your browser. If you are not able to view the tutorial after clicking on the link below, you may need to download the Flash plug-in for your browser.
Note to American Readers: No, those words aren’t misspelled. The tutorial was developed in Australia and utilizes the British spellings for several words (e.g. “prioritised” and “organisation”).
Launch the House of Quality (QFD) Tutorial
The tutorial was developed by Dr. Robert Hunt and the Centre for Management Innovation and Technology, which is a part of the Graduate School of Management at Macquarie University in New South Wales Australia.
August 18th, 2009 at 10:39 am
I am teaching this topic and I am really interested n to know your material. Thanks for sharing.
March 12th, 2010 at 12:08 am
I am a business process improvement consultant and wish to practice more and more on different quality concepts .I was really very impressed with your way of presenting the QFD concept in such a simplified and clear way .May you keep up your good work .And let me know anything else i can learn from your site.Thanks
June 4th, 2012 at 8:07 am
It is a great material, easy to follow and understand, students really appreciate your hard work!