This tutorial gives a brief overview of the Quality Function Deployment (QFD) methodology and explains how QFD is used to capture and respond to the Voice of the Customer (VOC).
The twenty minute presentation was prepared by David Verduyn of C2C Solutions Inc., and as such contains a short marketing plug for C2C Solutions at the beginning. However, the tutorial is broken into sub-sections with a navigation panel for jumping between topics. (Thus, you can skip the intro if you want to.)
Dave’s tutorial gives an overview of the obstacles encountered during the process of gathering the customer’s needs, as well as a brief history of QFD. He also provides some suggestions for modifying the traditional QFD methodology in order to make it more “efficient”, “effective”, and “enhanced” (hence the acronym “eQFD”).
Note: The tutorial is an interactive Flash presentation, and thus requires the Flash plug-in in order to be displayed in your browser. If you are not able to view the tutorial after clicking on the link below, you may need to download the Flash plug-in for your browser.
Launch the VOC / eQFD Tutorial
David M. Verduyn is the President of C2C Solutions Inc., with 21 years industry experience in Design and Systems Engineering, Technical Instruction, Product Development Consulting & Technical Course Development.