The following House of Quality (QFD) tutorial is intended to give an overview of the Quality Function Deployment decision-making process. The tutorial details the basic construction of the House of Quality matrix, and provides simple examples on the intended use of the matrix.
The tutorial is an interactive Flash presentation, and thus requires the Flash plug-in in order to be displayed in your browser. If you are not able to view the tutorial after clicking on the link below, you may need to download the Flash plug-in for your browser.
Note to American Readers: No, those words aren’t misspelled. The tutorial was developed in Australia and utilizes the British spellings for several words (e.g. “prioritised” and “organisation”).
Launch the House of Quality (QFD) Tutorial
The tutorial was developed by Dr. Robert Hunt and the Centre for Management Innovation and Technology, which is a part of the Graduate School of Management at Macquarie University in New South Wales Australia.